Multi-Channel distribution to reach customers wherever they are.

Large scale distribution strategy across all of a brand’s owned media channels that can both push and pull personalised videos to the customer.

Multi-Channel distribution to reach customers wherever they are.

Large scale distribution strategy across all of a brand’s owned media channels that can both push and pull personalised videos to the customer.

email

Email

phone

SMS

phone touch

Mobile App

desktop

Web Landing Page

interface

Online Portal

social

Social Media

email

Email

phone

SMS

phone touch

Mobile App

desktop

Web Landing Page

interface

Online Portal

social

Social Media

Video Advertisement

video rendering

Scalable Real-Time Rendering

The PersonaTech platform caters for the personalization of videos for individual viewers at an unlimited scale. The key to PersonaTech lies in its real-time rendering; due to other video platforms struggling to keep pace with the active consumer, PersonaTech’s Video platform renders the entire personalized video experience at the moment of maximum impact.

Structured Video Storytelling

Our Video structure in every element is dynamic—from scenic content and creative to video narrative and sequencing of scenes—and is selected in real-time for the individual viewer, This enables maximum personalisation and an increased capacity to drive behaviour change within your specific audience.

video storytelling
audience targeting

Audience Targeting & Machine Learning

PersonaTech couples relevant messaging, dynamic creatives, and real-time video ad creation with specific audience targeting and artificial intelligence to match individual viewers with the right video ad. This means that PersonaVideo learns and decides when and how much to bid on an individual audience, which video story to show, and how to sequence the scenes to maximize performance.

Video Advertisement

video rendering

Scalable Real-Time Rendering

The PersonaTech platform caters for the personalization of videos for individual viewers at an unlimited scale. The key to PersonaTech lies in its real-time rendering; due to other video platforms struggling to keep pace with the active consumer, PersonaTech’s Video platform renders the entire personalized video experience at the moment of maximum impact.

video storytelling

Structured Video Storytelling

Our Video structure in every element is dynamic—from scenic content and creative to video narrative and sequencing of scenes—and is selected in real-time for the individual viewer, This enables maximum personalisation and an increased capacity to drive behaviour change within your specific audience.

audience targeting

Audience Targeting & Machine Learning

PersonaTech couples relevant messaging, dynamic creatives, and real-time video ad creation with specific audience targeting and artificial intelligence to match individual viewers with the right video ad. This means that PersonaVideo learns and decides when and how much to bid on an individual audience, which video story to show, and how to sequence the scenes to maximize performance.

Industries

According to an IBM Survey study, only 43% of consumers trust the insurance industry. In fact, the lack of trust in insurance providers has remained above 50% since 2007. It’s never been more important to seek new customer-centric methods of engagement in order to preserve relationships, especially with millennials.

Solving the insurer – customer connection challenge through personalised video:

Acquisition
Starting coverage can be confusing to many people. Personalised quote videos generated in real time are a great way to acquire new customers. Personalised Videos offer a great way to welcome new customers to their policy, explain the coverage and kick off the relationship to a great start!

Policy Renewal
Turn a common point of friction into an opportunity to engage your customer and show transparency.

Upselling and Cross-selling
Leverage what you know about your customer to offer relevant coverage in a fun and engaging way.

Claim Processing
Personalised Video can be a real lifeline for a customer going through the often confusing and perplexing claims process. Helping them through the details relevant to them while putting a more human face on the interactions can go a long way.

For banks, there is a clear correlation between customer loyalty and profitability The entrance of agile & focused fintech competitors, as well as the emergence of non-traditional investment options, make commanding a share of mind and of wallet more challenging than ever before. So what is the key to building loyalty in banking? According to 63% study of consumers, it’s important for their bank to ”know me as an individual” Be the financial institution that connects on a personal level. Build trust and strengthen customer relationships through personalised video.

Customer/Product onboarding
Understanding new financial products and services can be challenging. A warm welcome delivered through Personalised Video eases the onboarding process, shows customers you value them as individuals and sets the tone for a successful relationship.

Cross-selling and Upselling
Using PV makes new products attractive, relevant and easy to understand, whether it’s products such as credit cards, pensions or loans.

Elevate Customer Care
whether it’s sending fraud alerts, explaining reissue processes, renewing accounts, or offering next steps. Personalised video programs proactively educate account holders to reduce call volume and increase uptake on digital self-service tools and features.

Policy Renewal
Turn a common point of friction into an opportunity to engage your customer and show transparency.

Learn a healthier way to connect with members — build stronger bonds through personalised video solutions. If you’re a healthcare payer, PersonaTech is the medication of choice for member support.

Simplify Explanation of Health Plan
Each individual video is unique, pulling information on each customer including earnings, age, current health plan, and the number of dependents – and converts thousands of pages of legislation into a personalized video message under 10 minutes in duration.

Answer Claims and Enquiries
Support members’ ongoing questions with personalised videos integrated into your web portal and extended to all of your digital channels. Using personalised video to walk members through a claim and their coverage, indicating the doctor, how much has been paid or is owed, and the cost-of-care.

Educate Patients
Medical information is very confusing. People often have trouble following medical instructions which can result in not-adherence. Offer customers support using highly personalised videos.

Increased competition from traditional and OTT services coupled with rising regulatory pressures has made switching providers easier and more enticing than ever. Building trusted relationships with engaged customers is no longer optional – it’s a must. Being customer-centric doesn’t only mean addressing their needs, it’s about communicating with your customers on their terms. Showing them you care about them and their time.

Billing
Beyond the first bill, there are other circumstances where a poor customer experience can be turned into something positive. Use Personalised Video to explain unusually high bills or to proactively propose bill rightsizing and watch your customer satisfaction grow.

Upgrades
Offer up the right device, at the right time and in the right way. Extend your customer lifetime by showing your customer you are thinking of her when it matters most.

Onboarding
Friendly and transparent customer onboarding is crucial. Customers are often flustered by concepts they are unfamiliar with, resulting in frustration. Use PersonaTech to turn onboarding into a fun and engaging experience.

Industries

According to an IBM Survey study, only 43% of consumers trust the insurance industry. In fact, the lack of trust in insurance providers has remained above 50% since 2007. It’s never been more important to seek new customer-centric methods of engagement in order to preserve relationships, especially with millennials.

Solving the insurer – customer connection challenge through personalised video:

Acquisition
Starting coverage can be confusing to many people. Personalised quote videos generated in real time are a great way to acquire new customers. Personalised Videos offer a great way to welcome new customers to their policy, explain the coverage and kick off the relationship to a great start!

Policy Renewal
Turn a common point of friction into an opportunity to engage your customer and show transparency.

Upselling and Cross-selling
Leverage what you know about your customer to offer relevant coverage in a fun and engaging way.

Claim Processing
Personalised Video can be a real lifeline for a customer going through the often confusing and perplexing claims process. Helping them through the details relevant to them while putting a more human face on the interactions can go a long way.

For banks, there is a clear correlation between customer loyalty and profitability The entrance of agile & focused fintech competitors, as well as the emergence of non-traditional investment options, make commanding a share of mind and of wallet more challenging than ever before. So what is the key to building loyalty in banking? According to 63% study of consumers, it’s important for their bank to ”know me as an individual” Be the financial institution that connects on a personal level. Build trust and strengthen customer relationships through personalised video.

Customer/Product onboarding
Understanding new financial products and services can be challenging. A warm welcome delivered through Personalised Video eases the onboarding process, shows customers you value them as individuals and sets the tone for a successful relationship.

Cross-selling and Upselling
Using PV makes new products attractive, relevant and easy to understand, whether it’s products such as credit cards, pensions or loans.

Elevate Customer Care
whether it’s sending fraud alerts, explaining reissue processes, renewing accounts, or offering next steps. Personalised video programs proactively educate account holders to reduce call volume and increase uptake on digital self-service tools and features.

Policy Renewal
Turn a common point of friction into an opportunity to engage your customer and show transparency.

Learn a healthier way to connect with members — build stronger bonds through personalised video solutions. If you’re a healthcare payer, PersonaTech is the medication of choice for member support.

Simplify Explanation of Health Plan
Each individual video is unique, pulling information on each customer including earnings, age, current health plan, and the number of dependents – and converts thousands of pages of legislation into a personalized video message under 10 minutes in duration.

Answer Claims and Enquiries
Support members’ ongoing questions with personalised videos integrated into your web portal and extended to all of your digital channels. Using personalised video to walk members through a claim and their coverage, indicating the doctor, how much has been paid or is owed, and the cost-of-care.

Educate Patients
Medical information is very confusing. People often have trouble following medical instructions which can result in not-adherence. Offer customers support using highly personalised videos.

Increased competition from traditional and OTT services coupled with rising regulatory pressures has made switching providers easier and more enticing than ever. Building trusted relationships with engaged customers is no longer optional – it’s a must. Being customer-centric doesn’t only mean addressing their needs, it’s about communicating with your customers on their terms. Showing them you care about them and their time.

Billing
Beyond the first bill, there are other circumstances where a poor customer experience can be turned into something positive. Use Personalised Video to explain unusually high bills or to proactively propose bill rightsizing and watch your customer satisfaction grow.

Upgrades
Offer up the right device, at the right time and in the right way. Extend your customer lifetime by showing your customer you are thinking of her when it matters most.

Onboarding
Friendly and transparent customer onboarding is crucial. Customers are often flustered by concepts they are unfamiliar with, resulting in frustration. Use PersonaTech to turn onboarding into a fun and engaging experience.